topic Re: Auto pay Account suspended notification received? in Get Support

Auto pay Account suspended notification received?

Norby — Tue, 28 Jun 2022 11:27:50 GMT

I am on auto pay and my account says I was suspended. What is going on here. Some internal screw up?

Re: Auto pay Account suspended notification received?

MrSpock — Tue, 28 Jun 2022 11:50:42 GMT

@Norby if your services are still working just ignore the message that is normal during the renewal process

Re: Auto pay Account suspended notification received?

RossN — Tue, 28 Jun 2022 11:42:50 GMT

@Norby hello does your phone still work if so disregard the message , if you do have an autopay failure see if the money is sitting in your account look for reactivate button press it and reboot your phone

Re: Auto pay Account suspended notification received?

softech — Tue, 28 Jun 2022 11:45:50 GMT

@Norby Autopay could fail. It could either be an issue with the credit card, but more likely a problem with PM

If it still shows Plan Expired, I suggest you to wait till it change to Suspended before action on the follwoing.

If it shows Suspended, make a manual payment at Payment page, One time payment

Use the option "Other (Enter the desired payment amount)" and manually enter the plan amount (do not use Amount due as it will give you error)

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once paid, click Reactivate current plan if the button is there

Then logoff My Account and reboot the phone and it should be good