topic Re: unable to register in Get Support

unable to register

abdul87 — Mon, 27 Jun 2022 23:57:44 GMT

Hi,

is there any way we can contact the help line?

I am not able to register on website. The website says that my number already has an account.

I am not able to put balance in my sim

I am not able to sign in to website to put some balance

I am not able to put balance using my cell phone

No help from the helpline. I am still waiting for their email to chat.

Re: unable to register

MrSpock — Tue, 28 Jun 2022 00:02:40 GMT

@abdul87 you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: unable to register

RossN — Tue, 28 Jun 2022 00:05:20 GMT

@abdul87 Hello have you tried dialing *611 you can pay with a voucher or a credit card if you have one on file

Re: unable to register

abdul87 — Tue, 28 Jun 2022 00:11:33 GMT

I dont think I have a credit card on file. I just joined public mobile..this would be my 2nd payment (first payment was processed by the shop keeper who sold my the sim)

Re: unable to register

abdul87 — Tue, 28 Jun 2022 00:13:00 GMT

where can I buy this voucher? can I buy it ionline from somewhere?

Re: unable to register

RossN — Tue, 28 Jun 2022 00:16:30 GMT

@abdul87 Ok I think you need to create a self serve account ,then you can register your cc if you like https://selfserve.publicmobile.ca/self-registration/

Re: unable to register

MrSpock — Tue, 28 Jun 2022 00:37:05 GMT

@abdul87

Here is a list of retailers.

https://www.publicmobile.ca/en/on/payment-voucher

Re: unable to register

esjliv — Tue, 28 Jun 2022 01:10:58 GMT

@abdul87 wrote:
The website says that my number already has an account.
No help from the helpline. I am still waiting for their email to chat.

@abdul87 - where does it say your number already has an account? So, maybe this means you have already created a self serve account for this phone number/SIM card?

Do you know what email it would be created under? If so, try that email or others it could be, and use the Forgot your password option to reset the password: https://selfserve.publicmobile.ca/forgot-password/

What email are you waiting for? Did you submit a ticket with CSA by either using SIMon Bot or sending a private message to CSA? https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If you did submit a ticket already keep an eye out for the envelope a the top right of your community account for a response there.