topic Re: Phone died question - Thanks for your help! in Get Support

Phone died question - Thanks for your help!

Heather666 — Mon, 27 Jun 2022 19:30:53 GMT

Not sure why, but I'm not able to reply or bravo to your helpful replies to my question so I'm sending you a big thank you here!

@MrSpock - your link to contact a CS agent worked perfectly, I really appreciate your quick assistance.

To sum up: my CPO phone was completely dead - a brick - for almost 48 hours. I took it to my local Telus shop, per the CS agent's instructions and the magic touch of the Telus staff member revived it. She says she didn't do anything but she obviously has magic fingers.

Then it seemed that the battery wouldn't charge - it kept running down and wouldn't take a charge. I left it turned off and plugged in to the charger for a day and a half (the local Telus shop is closed on Sundays) - and today it's back to 100% charge. So I'll be keeping an eye on it but it seems to be working again for now.

Thanks again for your help and my apologies for not being able to reply directly to your messages.

Re: Phone died question - Thanks for your help!

hTideGnow — Mon, 27 Jun 2022 19:33:52 GMT

HI @Heather666 thanks for the update

for the charging, another way is to do a factory reset and charge it again. Hope this helps

Re: Phone died question - Thanks for your help!

MrSpock — Mon, 27 Jun 2022 19:35:31 GMT

@Heather666 Hi I hope it's fixed 🖖

Re: Phone died question - Thanks for your help!

Heather666 — Mon, 27 Jun 2022 22:17:58 GMT

Thanks @hTideGnow, I’ve noted that for future reference- seems to be charging ok right now.

Re: Phone died question - Thanks for your help!

Heather666 — Mon, 27 Jun 2022 22:19:08 GMT

Thanks again @MrSpock- so far, so good.

Re: Phone died question - Thanks for your help!

JL9 — Wed, 29 Jun 2022 02:02:45 GMT

Glad to hear it has been resolved