topic Re: Update email address needed!!! in Get Support

Update email address needed!!!

Ray5050 — Mon, 27 Jun 2022 21:54:34 GMT

Having a bit of trouble, if someone can help me please! I do not see a spot to change my email address in my profile. I need to remove the original email address i provided as this person should no longer receive any notification.

Any help would be appreciated.Thank you

Ray

Re: Update email address needed!!!

softech — Mon, 27 Jun 2022 21:57:19 GMT

@Ray5050

Email address used on Self-Serve My Account? If so, you need to have PM Support to help you to change the email address used:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If you only meant to change the email address used on Community here, you can update it here

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile

and you can also turn off notification here

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-subscriptions:notification-settings

Re: Update email address needed!!!

MrSpock — Mon, 27 Jun 2022 21:58:33 GMT

@Ray5050 you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Update email address needed!!!

computergeek541 — Mon, 27 Jun 2022 21:58:58 GMT