topic Re: no sevice in Get Support

no sevice

mom474 — Mon, 27 Jun 2022 18:34:32 GMT

not able to make calls.

says no service

turned phone on and off

Re: no sevice

softech — Mon, 27 Jun 2022 18:36:52 GMT

did you login to My Account and check if your Account status is Active or Suspended? It could be a missed payment or Autopay fail

If a payment was missed, make a manual payment from the Payment page, One-time payment, use the option "Other (Enter the desired payment amount)"

Re: no sevice

popping — Mon, 27 Jun 2022 18:56:57 GMT

To all new member of this community forum, after posting a question, please stay on this forum to provide more information if we do not have enough info to provide the solution to your question. There are always a few members on this forum online and ready to help you.

@mom474

We need more info from you in order to provide a solution.

1. Did you just activated a new PM account?

1a. If yes, activate online or in store?

1b. If no, if you can make voice call before, when was your last renewal date?

Check your account status as per instruction provided by @softech .

Re: no sevice

jaja2 — Tue, 28 Jun 2022 01:01:08 GMT

I have the exact same problem as @mom474 .

i'm not sure since when exactly, but i made a call around noon EST, and it is now 9PM EST, and i just noticed there is no service.

to answer your questions, for my case anyway...

1. Activated the account 2 weeks ago and everything worked fine until today. My account is active. Next payment for me is july 11th, and it's automatic payments, the card is active, so that's not the issue... It's a new phone, everything else works. Can't even call voice mail...

Re: no sevice

esjliv — Tue, 28 Jun 2022 01:45:39 GMT

@mom474 does your self serve account or when you call 611 say ACTIVE for account status?

@mom474 @jaja2

If account is ACTIVE - try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone...this could rule out a device issue/setting.

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily)

*Is your phone locked...if this is a new to you phone? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: no sevice

jaja2 — Tue, 28 Jun 2022 01:51:13 GMT

Thank you sooooo much!!!

i tried the airplane mode first, because it was the easiest to try, and that worked! @mom474

thanks so much again 🙂