topic Re: Payment related issue in Get Support

Payment related issue

Anmoldeep — Mon, 27 Jun 2022 18:05:50 GMT

Ok I topup available balance two time for 40 dollars plan mistakenly .Its deduce payment 2times from my card. After that I buy my plan .Right now ,I want to I have 40 dollars of payment after my new payment of plan or I still have to pay for my new plan .if i still have pay from available balance then where is my another 40 dollars . Can i get my another 40 dollars back if my payment for my plan is already done

Re: Payment related issue

esjliv — Mon, 27 Jun 2022 18:08:30 GMT

@Anmoldeep - any extra payments made to your Available Funds area can be kept there and will be used first on your next renewals. You could request a refund with CSA, but it could take a few weeks anyhow.

Is your account status Active, and everything is working okay?

Re: Payment related issue

esjliv — Mon, 27 Jun 2022 18:09:54 GMT

I may have misunderstood your post the first time I read it @Anmoldeep

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

There are 2 ways to reach CSA, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Payment related issue

MrSpock — Mon, 27 Jun 2022 18:15:08 GMT

@Anmoldeep hi look for a reactivate buton in your account press it and the reboot yourphone,

Re: Payment related issue

softech — Mon, 27 Jun 2022 18:10:24 GMT

@Anmoldeep

You just made a plan change?

Check My Account to see what current plan you have and when is the next amount due date:

Check what is the Available Fund there.

https://selfserve.publicmobile.ca/Overview/

Also, check your Transaction log in My Account:

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

It should confirm PM took money twice but it should also show what the money were used towards

If you have $40 in Available Fund, if you have a amount due date 30 days later and if it shows your new plan there, then you are good. You can leave the $40 there for next renewal.

But let us know if anything does not look right. Maybe provide us screenshots