topic Data - US Roaming - 500 MB Data (10-day) - Option is missing in Get Support

Data - US Roaming - 500 MB Data (10-day) - Option is missing

Gabb — Mon, 27 Jun 2022 18:08:24 GMT

I added 1GB US Roaming data more than 10 days ago and it has now expired.

I want to add 500 MB Data US Roaming but the option is missing.

How do I proceed?

I am driving back to Canada but having data would help with Google Maps.

Thank you,

Re: Data - US Roaming - 500 MB Data (10-day) - Option is missing

softech — Mon, 27 Jun 2022 18:14:19 GMT

@Gabb Was it just that US roaming option missing?

Try to use a different browser or Incognito mode or try on another device. It should be just a browser issue

If it still does not work, load enough fund into My Account first, then open a ticket with PM Support and ask the to manually buy the add-on for you

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Data - US Roaming - 500 MB Data (10-day) - Option is missing

popping — Mon, 27 Jun 2022 19:05:13 GMT

@Gabb

If you cannot get the US roaming data add-on working, you can download your route map on your phone using Wifi.

Re: Data - US Roaming - 500 MB Data (10-day) - Option is missing

darlicious — Mon, 27 Jun 2022 20:21:09 GMT

@Gabb

The US Roaming data add on - $15/500mb will reappear in your account 24 hours after your 10 DAY US Roaming add on of the same expired. You can purchase the $10/250mb or the $20/1gb options now. Do you remember the time of day you first purchased it?

Edit:

Oops misread your post. Do you only see the $10/250mb option? Or none at all?