topic Re: Account pin in Get Support

Account pin

scottsault — Mon, 27 Jun 2022 18:01:21 GMT

How do I reset my account pin as in the four digit number used to call 611 while we’re out it how do I change my account email since it seems to be the only thing it doesn’t show up in my profile.

thank you

Re: Account pin

esjliv — Mon, 27 Jun 2022 18:05:10 GMT

@scottsault 4 digit account PIN can only be reset with CSA. edit, same with the email connected to your self serve..only CSA can change it.

Contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Account pin

softech — Mon, 27 Jun 2022 18:04:23 GMT

@scottsault you might got a text or email form the very beginning when you first setup PM service, that might have your PIN

But if you need to reset PIN, only PM support can help:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Reset PIN", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there