topic Re: Voice mail not working. in Get Support

Voice mail not working.

Hollinger — Sun, 26 Jun 2022 22:45:29 GMT

If I let a call go to voice mail, callers get "Welcome to the voice mail messaging system. Choose your language. Enter the voice box number."

But if I click "Decline" it goes to voice mail correctly and callers can leave a message.

Re: Voice mail not working.

hTideGnow — Sun, 26 Jun 2022 22:48:21 GMT

HI@Hollinger

Go to this page and pick a VM number in your area (same area code)

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

then try to set the Forward No reply again

Dial ‘*61*’ + ten-digit phone number + ‘#’ + SEND

see if it works

Re: Voice mail not working.

darlicious — Sun, 26 Jun 2022 23:05:18 GMT

@Hollinger

Yes please do that and tell me if it works? Even still your question answers my question that I have been trying to figure out for a couple of weeks now? But how do you "click" decline?

Re: Voice mail not working.

hTideGnow — Sun, 26 Jun 2022 23:08:16 GMT

@darlicious wrote:
But how do you "click" decline?

HI@darlicious when incoming calls come, you can click the Check mark to accept the call or X to reject/decline it, isn't it?

Re: Voice mail not working.

darlicious — Sun, 26 Jun 2022 23:26:35 GMT

@hTideGnow

Lol...oh I get it now....dang it! No my problem stems from suspending my $10 50/50 plan (while my CCTS complaint winds its way through the process) for the first time ever and I get that dang message when calling it. Whereas the many, many times suspending other accounts via lost/stolen voicemail works normally?!!

Re: Voice mail not working.

darlicious — Sun, 26 Jun 2022 23:29:14 GMT

@Hollinger

To reset all of your call forwarding to default (voicemail) dial ##004#.

Re: Voice mail not working.

hTideGnow — Sun, 26 Jun 2022 23:35:53 GMT

@darlicious wrote:
@hTideGnow
Lol...oh I get it now....dang it! No my problem stems from suspending my $10 50/50 plan (while my CCTS complaint winds its way through the process) for the first time ever and I get that dang message when calling it. Whereas the many, many times suspending other accounts via lost/stolen voicemail works normally?!!

HI @darlicious

I think you mentioned the "glitch" too many times. PM finally close the loophole with your help. LoL

Re: Voice mail not working.

dust2dust — Sun, 26 Jun 2022 23:38:21 GMT

@darlicious- It just occurred to me - this is a whole new plan that would have reconfigured everything. Maybe that's why it's all different. Do you know if your voicemail thing had worked for other plans?

Re: Voice mail not working.

darlicious — Sun, 26 Jun 2022 23:42:12 GMT

@hTideGnow

The problem now is the caller needs to persistently enter my phone number until it connects or call one of the other voicemail access phone numbers and enter my number to get the correct message to leave a voicemail....which 99.999999% of callers would not know to do. If @Nezgar calls me then yes they would know how to leave me a message!

I still have some testing to do.....unless this is revenge for my complaint?!!🤔

Re: Voice mail not working.

Hollinger — Sun, 26 Jun 2022 23:49:51 GMT

Solved.

The "When unanswered" forwarding number was set to a Toronto no and not by me.

I'm in the Vancouver area so changed it accordingly.

Rebooted and all good again.

Re: Voice mail not working.

darlicious — Sun, 26 Jun 2022 23:52:45 GMT

@dust2dust

Definitely worked on the bf's $15 plan. I never needed to call anyone else's I suspended or my data plan. But I can test it out shortly with the bf's with an active plan since I had already had to suspend it briefly this cycle anyways.

Re: Voice mail not working.

Hollinger — Sun, 26 Jun 2022 23:53:52 GMT

On my phone, when a call comes in, l'm given choice of Accept, Decline or Screen.

Re: Voice mail not working.

hTideGnow — Sun, 26 Jun 2022 23:54:24 GMT

HI @Hollinger It shouldn't matter which VM number local it uses (as long as it is PM's VM #) . I suggested earlier to use the same area code as yours just to make sure the network routing is quicker (at least I believe)

But, you changed it and it is working, we are happy 🙂

Re: Voice mail not working.

darlicious — Mon, 27 Jun 2022 00:05:09 GMT

@Hollinger

OMG! I think you solved my problem! I can't fix it yet but my voicemail number is a 1-647-number?!!

Re: Voice mail not working.

dust2dust — Mon, 27 Jun 2022 00:15:17 GMT

Oh @darlicious !... how could you not notice a very different number in your forwarding? 🙂

Re: Voice mail not working.

darlicious — Mon, 27 Jun 2022 00:25:30 GMT

@dust2dust

Well I hardly ever use that phone/account and when I check voicemail I use my fongo number.

Re: Voice mail not working.

Hollinger — Mon, 27 Jun 2022 00:32:24 GMT

Was it 1-647-580-4001?

That's the Toronto no that was wrongly applied to my settings and caused the problem.

Up until recently, I had no voice mail problems.

Are you in the GVRD?

If so,reset all your voice mail numbers to 1-778-580-4001.

If not refer to https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

Courtesy of hTideGnow.

Re: Voice mail not working.

darlicious — Mon, 27 Jun 2022 01:20:55 GMT

@Hollinger

Yes I am thank you. I'm stuck at the moment because the account in question is currently self-suspended via lost/stolen. I have to wait to see if it fixes it once I begrudgingly reactivate at the improperly implemented but newly imposed 30% rate hike price.

Re: Voice mail not working.

hTideGnow — Mon, 27 Jun 2022 01:29:20 GMT

@darlicious wrote:
@Hollinger
OMG! I think you solved my problem! I can't fix it yet but my voicemail number is a 1-647-number?!!

HI @darlicious

So, the problem is with that 647 #? maybe that number is somehow broken? What exact number was that? 1-647-580-4001?

Re: Voice mail not working.

darlicious — Mon, 27 Jun 2022 03:41:49 GMT

@hTideGnow

Nope.... just realized I mixed up the voicemail number with the 611 number that switches to 1 647 788 8261. So problem not solved.