topic Re: Problem with my account in Get Support

Problem with my account

Scott76 — Sun, 26 Jun 2022 17:16:17 GMT

I got minutes on the 28th I shouldn’t be due till that same date this is the 2nd time this has happened can you fix this or should I go to a different company

Re: Problem with my account

RossN — Sun, 26 Jun 2022 17:20:21 GMT

@Scott76 Hi what plan are you on is it the 15 dollar plan?you are on a 30 day cycle not 31

Re: Problem with my account

dabr — Sun, 26 Jun 2022 17:36:30 GMT

@Scott76 Not sure if you were asking about the payment dates being on the same date each payment cycle, but if it was, then please note the PM bills every 30 days and your plan cycle will fall on a different date each month because of that.

Re: Problem with my account

esjliv — Sun, 26 Jun 2022 18:25:40 GMT

@Scott76 wrote:
I got minutes on the 28th I shouldn’t be due till that same date this is the 2nd time this has happened can you fix this or should I go to a different company

@Scott76 - when you log into your self serve or call 611 is your account status Active?

If Active, did your plan renew on the 28th OR did you purchase a calling addon?

Purchasing an addon is TWO STEPS; be sure to:

Add funds to your account, if you don’t have sufficient funds
Go back to the Add-Ons page and select your Add-On.

If you still see the $s in your Available Funds area, then you need to go back to complete step #2.

You plan minutes and any addons you purchased successfully should be listed below. If either have been used it the line does not exist.

Re: Problem with my account

dust2dust — Sun, 26 Jun 2022 18:39:28 GMT

Which minutes did you get? I suspect you mean you added money somehow. Adding money doesn't do anything until you buy add-ons with it or renew the plan. This is not pay as you go.

Re: Problem with my account

JL9 — Sun, 26 Jun 2022 21:07:16 GMT

We would need some more info and answers to the questions above to accurately diagnose the issue