topic Changing Language Settings in Get Support

Changing Language Settings

erminchow — Tue, 04 Jan 2022 19:35:06 GMT

I have accidentally set my language options to french, and all my emails and voicemail setup menus are in French. How do I switch back to English? Thanks!

Re: Changing Language Settings

7789849803 — Sat, 26 Mar 2016 09:38:13 GMT

Hi @erminchow - our community moderator @Kalla_A may be able to assist you with this. Please wait for her to respond to this thread.

Re: Changing Language Settings

Luddite — Sat, 26 Mar 2016 13:27:01 GMT

On the account login language can be changed by button in upper right corner, on Community board click View Our Communty in English on the right side in the middle.

Incoming email I don't know for sure how language is managed but once the two above are set it seems to reset email.

Re: Changing Language Settings

Kalla_A — Sat, 26 Mar 2016 14:39:46 GMT

Hello @erminchow,

I have rectified the mistake: your account is now set in English.

Welcome to Public Mobile!

Cheers,

Kalla

Re: Changing Language Settings

erminchow — Sat, 26 Mar 2016 16:57:56 GMT

Thanks everyone for your help

Re: Changing Language Settings

7789849803 — Sat, 26 Mar 2016 17:01:34 GMT

@erminchow You're very welcome!

Re: Changing Language Settings

erminchow — Sat, 26 Mar 2016 17:02:45 GMT

Hi @Kalla_A, it seems that email settings were changed, but not voicemail. Can you look into that as well? Thanks.

Re: Changing Language Settings

Kalla_A — Sat, 26 Mar 2016 17:12:52 GMT

Hey @erminchow,

Here is an easy way to change the language settings for your voicemail:

Dial up voicemail from your handset
Enter password when prompted.
Press 4 for Personal Preferences.
Press 5 to change mailbox language.
Press one of the following selection:

1 = English
2 = French

The system will confirm that the language has been changed.

Let me know whether this promptly changes your language settings 🙂

Cheers,

Kalla

Re: Changing Language Settings

joshb — Sun, 07 Apr 2019 22:00:37 GMT

my whole account is set up in french, my voice mail, emails because the guy who set it up at walmart didn’t click the english button i’m guessing it is very frustrating, i can’t figure it out somebody please help me, this is very very very poor service

Re: Changing Language Settings

Anonymous — Sun, 07 Apr 2019 22:13:05 GMT

@joshb wrote:
my whole account is set up in french, my voice mail, emails because the guy who set it up at walmart didn’t click the english button i’m guessing it is very frustrating, i can’t figure it out somebody please help me, this is very very very poor service

As above for changing voicemail permanently. Also as above for temporarily changing it in the self-serve (FR in upper right). You will need to contact the @Moderator_Team to get the entire thing changed to English.

Re: Changing Language Settings

merc66 — Wed, 24 Apr 2019 13:56:07 GMT

we don't speak french so are unable to follow the prompts any other suggestions

Re: Changing Language Settings

duffer900 — Wed, 24 Apr 2019 13:59:45 GMT

@merc66 wrote:
we don't speak french so are unable to follow the prompts any other suggestions

Worst arrow ever, but if you are referring to the forms, change this to english...

Top right of page

Re: Changing Language Settings

aislinnritchie — Fri, 31 May 2019 15:29:28 GMT

I accidentally set my default language as french, and can't change it to english. How do I contact a moderator to correct this?

Re: Changing Language Settings

Anonymous — Fri, 31 May 2019 15:35:07 GMT

@aislinnritchie wrote:
I accidentally set my default language as french, and can't change it to english. How do I contact a moderator to correct this?

If you mean in the self-serve then @Moderator_Team < Click this.

If you mean in the Community then you can change that yourself in My Settings after clicking on the language button on the upper right.

Re: Changing Language Settings

Franferd — Wed, 15 Jan 2020 05:55:51 GMT

Hi, I screwed up my language setting as well, could you see if you can fix it for me too? It got set to french but I would like it changed to english please

Re: Changing Language Settings

cavemantoronto — Wed, 15 Jan 2020 06:11:44 GMT

@Franferd wrote:
Hi, I screwed up my language setting as well, could you see if you can fix it for me too? It got set to french but I would like it changed to english please

If you call voicemail and it's French from the first day and self serve too, you'll need to open a ticket and ask moderators to change the setting. Open the question mark chat.

Re: Changing Language Settings

Summit — Sat, 11 Apr 2020 02:01:13 GMT

Hello kalla I also have this problem ---- I have accidentally set my language options to french, and all my emails and voicemail setup menus are in French. How do I switch back to English? Thanks!

Re: Changing Language Settings

JoyLuck — Sat, 11 Apr 2020 02:19:42 GMT

@Summit wrote:
Hello kalla I also have this problem ---- I have accidentally set my language options to french, and all my emails and voicemail setup menus are in French. How do I switch back to English? Thanks!

Have a look at this thread for switching voicemail to english

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Voicemail-is-in-french-now/m-p/167618#M18025

You can also contact a moderator.

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