topic add-ons in Get Support

add-ons

whd — Sun, 26 Jun 2022 15:47:51 GMT

I bought the wrong add-on. How do I correct that and get reimbursed?

Re: add-ons

RossN — Sun, 26 Jun 2022 15:51:52 GMT

@whd

hello if you will need to contact a cs agent

1.you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: add-ons

Dunkman — Sun, 26 Jun 2022 16:00:25 GMT

@whd

Contact Customer service agent as described above. It will take several hours for response. In general, since Public mobile is prepaid, there are no refunds, but CSA usually will credit your available balance. You can use the available balance for another add on or future payments.

Re: add-ons

JL9 — Sun, 26 Jun 2022 21:13:21 GMT

This would be the best option, you cna either put it towards the right add on or a future renewal