topic phone service disconnected and unable to access phone account in Get Support

phone service disconnected and unable to access phone account

Claude54 — Sun, 26 Jun 2022 05:17:15 GMT

Won't let me sign into my account says email is invalid. I need to up credit card info and get my phone working please help

Re: phone service disconnected and unable to access phone account

darlicious — Sun, 26 Jun 2022 03:56:35 GMT

@Claude54

Everything you need to know about vouchers but you never knew you needed to....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Voucher/td-p/830028

Add thru 611 to reactivate your service then contact customer support in the morning.

Re: phone service disconnected and unable to access phone account

softech — Sun, 26 Jun 2022 03:58:08 GMT

@Claude54 how long has your phone been suspended ? any chance it has been 90+ days?

if you call 1855-4PUBLIC , then enter your phone number, what does it tell you after?

If your account just suspended less than 90 days, you access can be retrieved, just need to open ticket with PM Support and they will sort it out:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there