topic Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not in Get Support

I tried to input the Voucher one day earlier and then Today i did tried to call out but its not work

Steven2022 — Sat, 25 Jun 2022 20:01:18 GMT

I tried to input the Voucher one day earlier and then Today i did tried to call out but its not working. Please let me know why it could happened 2 times in last month and this month??!! Please verify the PIN code again. Thanks?!

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

computergeek541 — Sat, 25 Jun 2022 20:05:07 GMT

Did you just add the payment to your account a few minutes ago? I'm suspecting that there might be a slight delay in the system renewing your plan. If you log into your account, is the voucher amount still in your available balance?

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

MrSpock — Sat, 25 Jun 2022 20:09:22 GMT

@Steven2022 Hi does your account say active or suspended? If suspended do you see a reactive button , if so press it and reboot phone

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

darlicious — Sat, 25 Jun 2022 20:33:45 GMT

@Steven2022

Reboot your phone. Did you add it thru self serve? Check your transaction history. Do you see your 30 DAY PLAN/$10 and your minutes or data amount charges with today's date?

Edit:

Here's more info on vouchers you may find helpful....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Voucher/td-p/830028

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

softech — Sat, 25 Jun 2022 20:37:05 GMT

@Steven2022 Can you login to My Account and confirm if Available Find is showing the amount you topped up via the voucher? if it is showing $0, check the transaction log to see if it shows it was loaded yesterday?

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

Steven2022 — Sat, 25 Jun 2022 20:42:06 GMT

They said account suspended. Where can i see the reactive button??

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

Steven2022 — Sat, 25 Jun 2022 20:42:25 GMT

I dont have online account yet!

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

MrSpock — Sat, 25 Jun 2022 20:48:07 GMT

@Steven2022 You need to open one to do your business https://selfserve.publicmobile.ca/self-registration/

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

Steven2022 — Sat, 25 Jun 2022 20:48:05 GMT

It loaded yesterday But now is suspended. Do you or anybody known "WHY" >???

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

darlicious — Sat, 25 Jun 2022 20:49:46 GMT

@Steven2022

So you added thru 611? What's your balance? And your plan amount? It sounds like you are short on your plan amount. You will need to purchase another voucher to equal or exceed your plan amount in order to reactivate your account services.

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

softech — Sat, 25 Jun 2022 20:50:55 GMT

@Steven2022 how much is your plan and how much voucher amount you loaded?

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

Steven2022 — Sat, 25 Jun 2022 21:18:55 GMT

Thanks, I got understand now. I did check Balance now is $11. I did tried one more Voucher $15. But Its not approved.

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

darlicious — Sat, 25 Jun 2022 21:19:50 GMT

@Steven2022

Where did you purchase your voucher?

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

Steven2022 — Sat, 25 Jun 2022 21:21:11 GMT

Thanks, I got understand now. I did check Balance now is $11. I did tried one more Voucher $15. But Its not approved. I didnt see any Options to select to talk to Customers Sopport Technician/ Service!! Only accept 1 Option to put money on it And then I select BUt its not allowed me to top up anymore!!!!!

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

Steven2022 — Sat, 25 Jun 2022 21:23:07 GMT

From Cellphone Store Where I did eveysingle month before working well!

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

darlicious — Sat, 25 Jun 2022 21:29:05 GMT

@Steven2022

The link I posted earlier gives a list of retailers that have vouchers that are immediately valid upon purchase. Your local store probably has a delay of up to 24 hours for the voucher to become valid.

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

Steven2022 — Sat, 25 Jun 2022 21:31:56 GMT

But I think its not seem tobe like that way I also think cause I tried so many times and they already locked my number. Do you know How can we reactivate the line again over support line here???

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

Steven2022 — Sat, 25 Jun 2022 21:36:21 GMT

Anybody known How to resolve this matter??!!!??

I tried to input the Voucher one day earlier and then Today i did tried to call out but its not work

darlicious — Sat, 25 Jun 2022 21:36:37 GMT

@Steven2022

If you tried too many times then yes you triggered a fraud lock. Contact customer support. Type in "account specific issue" and "human" and follow the prompts to submit your ticket via SIMon.

Keep an eye on your private message box the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up waiting time but expect a reply within the hour.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: I tried to input the Voucher one day earlier and then Today i did tried to call out but its not

darlicious — Sat, 25 Jun 2022 21:38:06 GMT

@Steven2022

The CSA can remove the fraud lock and check the validity of your voucher.