topic Re: Typed in wrong imei number in Get Support

Typed in wrong imei number

art2022 — Sat, 25 Jun 2022 19:01:18 GMT

I am new here and have a ticket number but have no idea how to proceed.

Re: Typed in wrong imei number

MrSpock — Sat, 25 Jun 2022 19:06:59 GMT

@art2022 Hi you shouldn’t need an iemi number to contact a cs agent if you have a ticket number look for the little envelope top right corner for a reply

Re: Typed in wrong imei number

esjliv — Sat, 25 Jun 2022 19:08:01 GMT

@art2022 wrote:
I am new here and have a ticket number but have no idea how to proceed.

@art2022 - if you have a ticket open already then wait for a response from an agent.

Were you porting your number over to Public Mobile?

If so, you may be able to get this fixed by calling the Telus Porting #. See your private messages, I will send it to you there, since we are not allowed to post it here.

Re: Typed in wrong imei number

BKNS27 — Sat, 25 Jun 2022 22:24:34 GMT

@art2022

If you already created a ticket, just keep your eyes on the envelope icon above this page for the CS_Agent to get back to you.

Re: Typed in wrong imei number

JL9 — Sun, 26 Jun 2022 04:23:27 GMT

If this was for porting you may want to use your account number of your previous provider for a smoother process