topic Re: SIM CARD ARRIVAL in Get Support

SIM CARD ARRIVAL

rusyaon — Sat, 25 Jun 2022 01:20:10 GMT

It hasnt been more than 7 business days yet— however ive read a ton of reviews of people saying that their sim hasnt arrived days past that mark!! under my tracking number it says the following “NotApplicable/Nes'appliquepas” im a little worried! if its supposed to take weeks the website should just say so. nonetheless its still a little early to be concerned but i hope it arrives some time early next week.

Re: SIM CARD ARRIVAL

MrSpock — Sat, 25 Jun 2022 01:23:42 GMT

@rusyaon hi yes it can take two or three weeks sometimes I hope you get it soon 😮

Re: SIM CARD ARRIVAL

softech — Sat, 25 Jun 2022 01:29:52 GMT

@rusyaon Buying SIM card from PM online could take as many as 2 to 3 weeks to receive

Do you need it urgently for activation? If so, check store. If you activate with them in store, they will likely give you the SIM card for free.

Re: SIM CARD ARRIVAL

esjliv — Sat, 25 Jun 2022 01:30:42 GMT

@rusyaon - sim cards are normally sent via Canada Post regular letter mail.

But, did you get a tracking number for your order? What carrier is the tracking number for?

If it goes beyond 10 working days and still no SIM Card, then submit a ticket with the Public Mobile Representatives (CSA) here and let them know:

Private Message to Public Mobile Customer Support Agents (CSA)

Hopefully, they can send you another one if it got lost in the mail or something.

Re: SIM CARD ARRIVAL

rusyaon — Sat, 25 Jun 2022 02:31:59 GMT

Thank you for your response. Do i go into any store that carries the sim cards? Also what then happens to the sim card that may later come in the mail?

Re: SIM CARD ARRIVAL

softech — Sat, 25 Jun 2022 02:36:57 GMT

@rusyaon wrote:
Thank you for your response. Do i go into any store that carries the sim cards? Also what then happens to the sim card that may later come in the mail?

@rusyaon you can check mobile store in Walmart/Lobalws/London Drug or Koodo stores. Most of them will carry PM sim card and will help activation. You can find one here and call them ahead to confirm :

https://www.publicmobile.ca/store-locator

For the one you have ordered, unfortunately, you have to keep it as a spare.

Re: SIM CARD ARRIVAL

JL9 — Sat, 25 Jun 2022 05:02:49 GMT

You could sell it or give it a friend/family member for free if they use your referral code for a point a month

Going forward the store or a place like Canadian Cell Supplies is much quicker and less of a headache when it comes to Sim Cards