topic Re: No Sim - Remove autopay in Get Support

No Sim - Remove autopay

hussamkn — Sat, 25 Jun 2022 00:37:49 GMT

My parents took the sim with them and I had not created a self serve account before they left. I need to remove autopay. How can I do it now?

Re: No Sim - Remove autopay

esjliv — Sat, 25 Jun 2022 00:40:39 GMT

@hussamkn -if you know the 4 digit account pin you can call # 1-855-478-2542 and remove autopay.

If still need help, you could ask CSA. Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: No Sim - Remove autopay

BKNS27 — Sat, 25 Jun 2022 00:43:29 GMT

@hussamkn

Who activated their SIM?

Re: No Sim - Remove autopay

hussamkn — Sat, 25 Jun 2022 00:48:50 GMT

Did it at a mall Kiosk

Re: No Sim - Remove autopay

hussamkn — Sat, 25 Jun 2022 00:50:03 GMT

Thank you so much!!

Re: No Sim - Remove autopay

darlicious — Sat, 25 Jun 2022 02:04:38 GMT

@hussamkn

Sorry but customer support cant access an account you haven't finished creating....call 1 855 4PUBLIC and enter your 10 digit phone number to get your renewal date. Then before midnight eastern on the day before renewal put your payment card on hold. At about noon eastern the next day (your renewal date) call the above phone # again an enter your 10 digit phone number to check that your account is now suspended due to non payment....unless of course you have no services on your phone then you know it is indeed suspended. You can then take the hold off your payment card. You have 90 days ( really 88 to be safe) to top up and reactivate your plan or it will be cancelled and deactivated after 90 days without paid service.