topic Re: Forget password in Get Support

Forget password

John28 — Sat, 25 Jun 2022 00:07:41 GMT

I forgot my password and the security question to reset my password

Re: Forget password

esjliv — Sat, 25 Jun 2022 00:10:46 GMT

@John28 - if you cannot reset your password ask CSA for help.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Forget password

Meow — Sat, 25 Jun 2022 00:10:43 GMT

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: Forget password

hTideGnow — Sat, 25 Jun 2022 00:14:45 GMT

HI @John28

if you already tried to reset password using the link there, then you have to reach out to CS Agent for help

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437