Service not working

Anak — Fri, 24 Jun 2022 22:49:45 GMT

My service is not working from yesterday evening. What should i do

Re: Service not working

MrSpock — Fri, 24 Jun 2022 22:54:11 GMT

@Anak Hi there seems to be a few outages where are you located?

Meow — Fri, 24 Jun 2022 23:32:40 GMT

If your account is Active, try to re-seat SIM (remove and put it back while phone is off) or reboot your phone.

If it does not help potentially temporary outage is in your area.

esjliv — Fri, 24 Jun 2022 23:45:03 GMT

@Anak does your account status show ACTIVE in your self serve account or when you call 611 from your device?

If Active, try:

toggle into and out of airplane mode
remove the SIM card and try it into another phone to see it if works, this could rule out a device issue/setting
Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
perform a Reset of the device's Network Settings
Check for outages in your area:

If it is Suspended status, you will need to make a manual payment

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment.

Or try

If still issues reactivating the plan, ask CSA for assistance.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here: