topic Re: I am getting '' not registered on network '' in Get Support

I am getting '' not registered on network ''

Public1978 — Sat, 25 Jun 2022 13:51:45 GMT

I am getting '' not registered on network ''. Everything was fine until now... This started today...

I cannot call anyone and I cannot receive any incoming calls either...

Does anyone have a solution?

Louis

Re: I am getting '' not registered on network ''

MrSpock — Fri, 24 Jun 2022 21:35:31 GMT

@Public1978 Hi take your sim out reseat it and reboot your phone

Re: I am getting '' not registered on network ''

Public1978 — Fri, 24 Jun 2022 21:36:30 GMT

I already did that. I will try it again.

Re: I am getting '' not registered on network ''

softech — Fri, 24 Jun 2022 21:39:33 GMT

@Public1978

Check if your My Account is showing status Active

See if you can test your PM SIM card on another phone

for peace of mind, check if your phone is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

Re: I am getting '' not registered on network ''

Public1978 — Fri, 24 Jun 2022 21:47:48 GMT

ok, I will try

Re: I am getting '' not registered on network ''

will13am — Fri, 24 Jun 2022 22:03:43 GMT

It is likely an account issue if the phone is detecting the SIM card but not connecting to the network.

Re: I am getting '' not registered on network ''

Public1978 — Fri, 24 Jun 2022 22:14:23 GMT

The account is active and all payments are up to date.... The funny thing is that people that are with bell, do not have services in the area, so this is probably connected to my situation. When I go elsewhere my phone works but here at home it does not.

Re: I am getting '' not registered on network ''

softech — Fri, 24 Jun 2022 22:17:43 GMT

@Public1978 I guess you found the solution yourself!!

So, which city you are all? Yesterday someone reported similar issue in Sudbury, Ontario area. Turn out it was a Bell network tower problem but that was fixed in around 24 hours

Re: I am getting '' not registered on network ''

Public1978 — Fri, 24 Jun 2022 22:19:28 GMT

I can't find the IMEI number. I will how ever test my sim card with another phone... I also spoke to a few neighbours and every one with a bell phone don't have services in this area, whereas they usually do...

Re: I am getting '' not registered on network ''

Public1978 — Fri, 24 Jun 2022 22:20:33 GMT

I am in Ottawa.

Re: I am getting '' not registered on network ''

MrSpock — Fri, 24 Jun 2022 22:31:18 GMT

@Public1978 Yes bell and public share a lot of towers

Re: I am getting '' not registered on network ''

Public1978 — Fri, 24 Jun 2022 22:48:53 GMT

The service is back. Thank God. I really want to stay with Public... Thanks for your help MrSpock and also Softech!

Re: I am getting '' not registered on network ''

Public1978 — Fri, 24 Jun 2022 22:50:47 GMT

The service is back... Thanks for your friendly advices. I appreciate the time you took to help me out...