topic Re: Number not working in Get Support

Number not working

unikenzie — Fri, 24 Jun 2022 21:49:09 GMT

I ported a number over to my account yesterday (over 24 hours ago) and it still has not activated. I ported it from Telus and it has been cleared on their end. Does anyone know how long it will take or what I can do to get the phone working.

Re: Number not working

MrSpock — Fri, 24 Jun 2022 21:51:23 GMT

@unikenzie you may have a provisioning problem with the account you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Number not working

softech — Fri, 24 Jun 2022 21:53:33 GMT

@unikenzie You Telus account was active when you request porting?

put your Telus sim back to a phone and see if it still work (can make and receive calls), If so, your porting was not completed

An important port of porting is to reply a text from your old provider, Telus, without 24 hours, did you do that?

No worry, I will message you a phone number to talk to live support. They will provide porting status. Please check your Community inbox, envelope icon on the top right for my message.