topic Re: Locked out in Get Support

Locked out

Krista95 — Fri, 24 Jun 2022 20:35:54 GMT

I am locked out on my account And need to make a payment asap, I do not have access to the email I created the account with to reset the password. I’ve had this number for 3 years now and I can’t lost it.

Re: Locked out

MrSpock — Fri, 24 Jun 2022 20:53:36 GMT

@Krista95 Hi if you can’t get into your account you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Locked out

RossN — Fri, 24 Jun 2022 20:39:23 GMT

@Krista95 Hello if your account has been suspended more then 90 days your account is closed permanently

Re: Locked out

Krista95 — Fri, 24 Jun 2022 20:43:51 GMT

It has not

Re: Locked out

Krista95 — Fri, 24 Jun 2022 20:49:20 GMT

How long does it usually take them to reply? It’s kind of urgent.

Re: Locked out

RossN — Fri, 24 Jun 2022 20:54:48 GMT

@Krista95 That’s good to hear then follow the advice given above good luck 👍

Re: Locked out

MrSpock — Fri, 24 Jun 2022 20:53:08 GMT

@Krista95 You can dial *611 and pay with a voucher or a cc if you have one on file in your account

Re: Locked out

hTideGnow — Fri, 24 Jun 2022 20:54:32 GMT

@Krista95 wrote:
How long does it usually take them to reply? It’s kind of urgent.

HI @Krista95 usually within 1 to 2 hours.

If you do not receive anything after 1.5 hours, send them another ticket

But remember to check the Community inbox.

They reply there, not via email

Re: Locked out

dust2dust — Fri, 24 Jun 2022 21:04:49 GMT

The 611 idea mentioned would need your 4 digit account pin to use a registered credit card. If you buy a voucher in stores or online then that does not need the pin. You can also do instant top-up in a few stores. Then you can take your time to fix your account access.

Re: Locked out

darlicious — Sun, 26 Jun 2022 08:44:11 GMT

@Krista95

When time really is of the essence knowing where you can purchase and load a voucher via 611 or by calling 1 855 4PUBLIC and entering your 10 digit phone number can be the difference between the life and death of your account. This post should help for future reference...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Voucher/td-p/830028