topic Re: Cancel my plan/account in Get Support

Cancel my plan/account

Parvinmoussavi — Fri, 24 Jun 2022 18:47:28 GMT

Hi Dear. I am presently the customer and I want to cancel my plan / account at all today on 24 June 2022. It is hacked on 8 June and this problem recorded by Edm police as well. So, I removed my autopayment information from my account today on 24 June and I want my plan/account to be cancelled. I greatly appreciate it if you help me for that.

Best regards

Re: Cancel my plan/account

MrSpock — Fri, 24 Jun 2022 17:22:54 GMT

@Parvinmoussavi hi if you removed your cc your account will not be renewed it will go into suspension and close permanently after 90 days there will be no extra charges

Re: Cancel my plan/account

Parvinmoussavi — Fri, 24 Jun 2022 17:24:07 GMT

Thank you very much

Re: Cancel my plan/account

dabr — Fri, 24 Jun 2022 18:40:33 GMT

@Parvinmoussavi Removing your autopay/payment card would not suspend the account immediately unless your payment was due today. If you want to suspend the account (pause it) immediately, then you need to log into your account and select Plans/Add-ons tab, Lost/Stolen and then Suspend service. You will, of course, then need to go back and Resume service if you needed to reactivate the account again.

You should also change your email and password if the account/phone is hacked. The email can only be changed with the assistance of customer support via chatbot. Here's a link to chatbot: https://www.publicmobile.ca/en/on/get-help

edit: @Parvinmoussavi You should also remove your name from your post by clicking the downward arrow top right on your post and then edit/delete. You are posting on a public forum so it's never a good idea to share personal information.