topic Account number in Get Support

Account number

sulindersingh — Fri, 24 Jun 2022 18:15:15 GMT

I forgot my email id and I need my account number. Please give me a solution.

Thankyou

Re: Account number

RossN — Fri, 24 Jun 2022 18:16:14 GMT

@sulindersingh hi if you can't remember email

1. hi you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email and new password

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Account number

dust2dust — Fri, 24 Jun 2022 18:17:16 GMT

If you still have the welcome email from here when you signed up then the account is in the to area. You might need to dig into headers or source. And if you do have it then that's the email login id. Or other marketing emails.

Re: Account number

sulindersingh — Fri, 24 Jun 2022 18:23:43 GMT

Actually I can't remember the email and I tried looking for the public mobile emails but can't find it anywhere

Re: Account number

MrSpock — Fri, 24 Jun 2022 18:32:20 GMT

@sulindersingh hi if you looked for your welcome email and couldn't find any info you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Account number

hTideGnow — Fri, 24 Jun 2022 18:30:15 GMT

HI @sulindersingh Account # can easily be found on My Account

Yes, you have no access there yet, just open a ticket with CS Agent, they respond quick and you can get back onto My Account fast:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account number

sulindersingh — Fri, 24 Jun 2022 18:31:57 GMT

Thankyou

Re: Account number

esjliv — Sat, 25 Jun 2022 00:33:47 GMT

@sulindersingh - maybe you never registered for a Self Serve account yet. This is possible if you had an in-store activation.

You can register for one here:

https://selfserve.publicmobile.ca/self-registration/

Re: Account number

thanhtran — Fri, 15 Jul 2022 23:58:23 GMT

Anyone know how long it takes for CS to reply back on private messages?

Re: Account number

computergeek541 — Sat, 16 Jul 2022 07:02:59 GMT

@thanhtran wrote:
Anyone know how long it takes for CS to reply back on private messages?

This depends on a few factors include ticket case load and the type of issue that Public Mobile was contacted about. Also, you should know that in all case of customers contacting Public Mobile's CSAs without going through SIMon will automatically be slower. it may take a few hours or it could be a couple of days. There's no way to know until you've received a private message from a CSA.