topic Re: Phone won't receive some text messages. in Get Support

Re: Phone won't receive some text messages.

JVCV — Tue, 04 Jan 2022 19:34:52 GMT

I am experiencing the same thing, count me in the statistics somewhere.

I hope this will resolve itself by morning, I use my phone constantly for work and can't have this happening every time I want to run over to the states for a few days and be able to call home.

What is power cycling? Is that where you drain the capacitors after taking the battery out?

Re: Phone won't receive some text messages.

SD08 — Wed, 30 Aug 2017 00:05:42 GMT

@JVCV

Problems with receiving texts after the US roaming expiry are common. Simply reboot your phone by shutting it off for a minute. If following this procedure doesn't resolve the issue by the next day after the add-on expiry, then you should get a moderator's assistance via private message. They can try re-pushing the SMS service center # in the back-end.

Click this Moderator_Team link to send a private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your PM SIM card number and phone number.

Re: Phone won't receive some text messages.

Luddite — Wed, 30 Aug 2017 00:50:15 GMT

@JVCV You posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum (which I have done for you today), or sending a private message directly to the moderators, as suggested by SD08.

Re: Phone won't receive some text messages.

srlawren — Thu, 31 Aug 2017 18:32:34 GMT

@JVCV has this self-resovled yet? If not, please follow @SD08's instructions to send the moderator team a private message and ask them to re-push the messaging center info to your phone.