topic Re: Port Trouble Shooting in Get Support

Port Trouble Shooting

Anjin — Thu, 23 Jun 2022 18:30:02 GMT

Hello, I bought SIM on Tuesday (2 days ago) but I still cannot receive any incoming phone call. Also no any text inbound outbound. Port from BELL to Public Mobile is not working. Could you kindly help?

Re: Port Trouble Shooting

hairbag1 — Thu, 23 Jun 2022 16:34:22 GMT

@Anjin wrote:
Hello, I bought SIM on Tuesday (2 days ago) but I still cannot receive any incoming phone call. Also no any text inbound outbound. Port from BELL to Public Mobile is not working. Could you kindly help?

https://www.publicmobile.ca/en/on/get-help/articles/number-transfer-port-troubleshooting

Re: Port Trouble Shooting

Yummy — Thu, 23 Jun 2022 16:39:29 GMT

Did you follow exact porting steps? Left old SIM in a phone, replied Yes, etc.?

Both accounts have to be active in order to port.

Little bit more details what exactly you did would help.

Re: Port Trouble Shooting

softech — Thu, 23 Jun 2022 16:41:59 GMT

@Anjin a very important process with porting is to reply a text from your old provider (BELL) to approve the porting within 90 mins. Did you do that?

There is a number you can reach out to talk to live support for Porting status. I will message you via your Community inbox. Check there, envelope icon on top right

Re: Port Trouble Shooting

MrSpock — Thu, 23 Jun 2022 16:42:26 GMT

@Anjin hi your old bell sim must be in your phone to receive transfer request from bell you have 90 minutes to respond yes to the text I will send you a number to call to reinitiate transfer request check your private messages

Re: Port Trouble Shooting

BKNS27 — Thu, 23 Jun 2022 18:49:24 GMT

@Anjin

If you didn’t leave your Bell SIM in your phone and reply with YES to the text confirming your are porting your number from Bell to PM. Note, you have 90 minutes to reply back or the porting is incomplete but your Bell SIM should still work.

If you missed this very important step. You will need to contact a CS_Agent to restart the porting process by creating a ticket through SIMon Chatbot or private message on this Community page.