topic Phone in Get Support

Phone

Dnaasmac — Thu, 23 Jun 2022 11:39:40 GMT

I transferred public mobile SIM cards over to phones before I got text messages from Bell.

bell is saying I need public mobile to send two new notification text from public mobile becaus they expire in 90 mins. How do I do I get two new notifications sent!?! Please help 🙂

Re: Phone

computergeek541 — Thu, 23 Jun 2022 11:48:29 GMT

Please open a ticket to contact a Public Mobile customer support agent. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Phone

ChuckYeah — Thu, 23 Jun 2022 11:54:27 GMT

I can't remember which sim the messages go-to. But if you have two phones you can monitor both your new and old sims. If it's been 90 minutes a ticket as @computergeek541 says is really the only solution. Get them to resend/retry the text. You just have to agree to the change.

Re: Phone

MrSpock — Thu, 23 Jun 2022 12:14:28 GMT

@Dnaasmac hi your old bell sims must be in your phones to receive transfer request from bell you have 90 minutes to respond yes to the text I will send you a number to call to reinitiate transfer request check your private messages