topic Activation Pin Issue in Get Support

Activation Pin Issue

Woody60 — Thu, 23 Jun 2022 00:23:02 GMT

I purchased a card from my local gas station to top up my phone and when I enter in the card I am getting an error message about the card. I need assistance to get the funds loaded to my account, the store is refusing to refund me. I tried calling and you guys don’t even have any live representatives to speak with.

Re: Activation Pin Issue

computergeek541 — Thu, 23 Jun 2022 00:24:55 GMT

Please wait a few hours before trying again. There can be delay before vouchers start working.

Re: Activation Pin Issue

MrSpock — Thu, 23 Jun 2022 00:26:50 GMT

@Woody60 Hi some vouchers take up to 24 hours to activate you may have to wait until tomorrow did you try dialing *611 on your phone?

Re: Activation Pin Issue

esjliv — Thu, 23 Jun 2022 00:45:56 GMT

@Woody60 - who did you try calling, what number? There is no phone number with public mobile customer support.

If you tried both on self serve and through 611, and perhaps a different set of 12 digits, that may also be the number to use to redeem the funds, and still having issues after retrying in a few hours or tomorrow, then contact CSA for assistance.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent