topic Re: Data stopped working in Get Support

Data stopped working

Ghostyzf — Sun, 26 Jun 2022 21:14:46 GMT

Have data in account.

No limits on phone.

Tried all steps suggested including resetting network settings ... Android phone.

Re: Data stopped working

MrSpock — Wed, 22 Jun 2022 19:17:58 GMT

@Ghostyzf are you new to public has data workrd here before? check in your self serve tunder data and add ons there should be a line there for data if not it's used up

Re: Data stopped working

dabr — Wed, 22 Jun 2022 19:24:45 GMT

@Ghostyzf You see data available under My Data/Add-ons on your overview page of account? Did the data work before and suddenly stop?

You do have data enabled right? Also perhaps it could the APN settings need to be updated..here's a link to the APN settings: https://apn-canada.gishan.net/

Re: Data stopped working

missorange — Wed, 22 Jun 2022 20:13:33 GMT

check your self serve acct, if you cannot see a line "data", it means you already used up. and you can purchase add on.

Re: Data stopped working

esjliv — Wed, 22 Jun 2022 20:10:37 GMT

@Ghostyzf - are your calling and texting services working okay?

If you see data left on your self serve account, and your phone is not set to a data limiter, try your SIM card into another phone to see if data works.

If data still does not work, check for outages in your area:

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Re: Data stopped working

Ghostyzf — Wed, 22 Jun 2022 22:28:39 GMT

thanks for the advice guys. plenty of data on my account. text and voice works. data seems to have stopped working recently. i dont use it every day so im not sure exactly when and im on the road without another phone...

Re: Data stopped working

Ghostyzf — Wed, 22 Jun 2022 22:37:12 GMT

has worked for years. same phone. data shows as active in my account. more than 2GB on it. stopped working last week. not sure exactly when since i dont use it all the time.

Re: Data stopped working

Ghostyzf — Wed, 22 Jun 2022 22:41:13 GMT

hmm. apn settings are ok. data is on. but there was a software update to the phone .. samsung android go. i wonder if thats what broke this.

Re: Data stopped working

Ghostyzf — Wed, 22 Jun 2022 23:17:21 GMT

tried removing sim card again and hard restart by holding volume down and power button. sim card status says: "Mobile network state: Connecting" and data network type LTE.

Re: Data stopped working

Ghostyzf — Sun, 26 Jun 2022 18:52:24 GMT

I ended up contacting Samsung's customer support. It took a while and once I got to talk to someone they tried to walk me through all the steps I already tried. Finally(!!!) they suggested a factory reset. I was a bit dubious but that *did* fix the problem and data worked *immediately* after the factory reset without needing to do any APN setup or anything with the automatic settings (as it used to). Go figure. Just in case someone else hits the same problem...

Re: Data stopped working

softech — Sun, 26 Jun 2022 18:53:54 GMT

@Ghostyzf Factory Reset is painful sometimes, but that could be the best "medication." LoL