topic Re: No Service in Get Support

No Service

SkyeBH — Wed, 22 Jun 2022 20:35:22 GMT

not sure what’s going on, been trying to fix it forever. can’t make calls, receive texts or use data. i’ve already tried resetting my phone, network settings and i’ve taken it out and put it back in but nothing seems to be working.

Re: No Service

dabr — Wed, 22 Jun 2022 20:50:59 GMT

@SkyeBH Are you able to try your SIM in another unlocked phone to rule out issues with your device?

Re: No Service

esjliv — Wed, 22 Jun 2022 20:53:10 GMT

@SkyeBH

Any outages reported in your area?

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Some network troubleshooting to try would be:

reboot your phone
toggle into/out of airplane mode
reset network settings of device
try your sim into another phone to see if services are the same.
try changing your mobile connections to 3G only

Re: No Service

SkyeBH — Wed, 22 Jun 2022 20:53:11 GMT

it works in my iphone 6s. but i get this screen on my xr

Re: No Service

dust2dust — Wed, 22 Jun 2022 20:54:27 GMT

Check out devicecheck.ca

So we know the service is fine which leaves the device.

Re: No Service

esjliv — Wed, 22 Jun 2022 20:55:12 GMT

@SkyeBH is this phone locked, or perhaps check to see if it is blacklisted: Check the Status of Your Device in Canada | DeviceCheck.ca

Re: No Service

SkyeBH — Wed, 22 Jun 2022 20:58:16 GMT

it says it’s blacklisted but i bought the phone off a good friend that bought it brand new, so i’m not sure how it would have been blacklisted

Re: No Service

dust2dust — Wed, 22 Jun 2022 21:00:19 GMT

Did the friend buy the phone on a contract and left it unpaid? Maybe ported his number out without clearing the device payout?

Re: No Service

SkyeBH — Wed, 22 Jun 2022 21:01:28 GMT

I think he had a contract with bell but i’m not sure

Re: No Service

dabr — Wed, 22 Jun 2022 21:02:22 GMT

@SkyeBH You'll need to ask your friend why it's coming up as being blacklisted and/or maybe they can give you a refund for a phone that is not usable.

Re: No Service

SkyeBH — Wed, 22 Jun 2022 21:10:43 GMT

it’s because he didn’t pay his plan, and is there any way to get this off my phone?

Re: No Service

RossN — Wed, 22 Jun 2022 21:20:52 GMT

@SkyeBH the only way is if bell is paid the money it's owed

Re: No Service

esjliv — Wed, 22 Jun 2022 21:22:20 GMT

@SkyeBH - if that is your IMEI # in the screenshot, best to remove or edit it. I know it's already blacklisted, but in the event it can be removed by the previous provider...Good luck!

Re: No Service

dust2dust — Wed, 22 Jun 2022 21:22:23 GMT

His plan? Or the device? He would need to get squared away with the provider he got the phone or plan from. The contracts aren't usually just plans. One might say they didn't pay the plan. But the contract includes a device pay-down. That's the part that matters. He's effectively "stolen" a phone. So the company rightfully says oh yeah well good luck using that anywhere in Canada. You could if you like sell it outside somewhere else that wouldn't know about this blacklist or doesn't adhere to it but that's a hassle.

I would think that if your friend goes back to the provider and straightens out his debt then they would remove it from the blacklist. I would think. I'll leave those facts to someone who has the facts. I don't.

Re: No Service

BKNS27 — Wed, 22 Jun 2022 21:25:19 GMT

@SkyeBH

Your friend should have told you the phone was Blacklisted. He will need to go to carrier with the account number to have this straightened out.

Re: No Service

dabr — Wed, 22 Jun 2022 21:40:31 GMT

@SkyeBH TBH as a friend, he should just refund you what you paid him for this phone and then it's upto your friend how he wants to proceed further with the outstanding bill he owes Bell.