topic Re: connection issue in Get Support

Re: connection issue

huinongyao — Wed, 22 Jun 2022 20:44:47 GMT

Recently my phone voice become very unclear after connected with the other people. I am not sure what happened to me. I have two persons in the same place using public mobile service and both had the same issues. I hope i can get an answer from the phone service provider.

Re: connection issue

MrSpock — Wed, 22 Jun 2022 20:49:31 GMT

@huinongyao hi try switching to 3g in your settings

Re: connection issue

esjliv — Wed, 22 Jun 2022 20:49:40 GMT

@huinongyao - if this is happening to more than one public mobile account in the same household/area, then perhaps this is network related. Maybe upgrades or issues with towers near you.

Any outages reported in your area?

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Some network troubleshooting to try would be:

reboot your phone
toggle into/out of airplane mode
reset network settings of device
try your sim into another phone to see if services are the same.

If continued issues, you could inquire with CSA to investigate further.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support agents=CSA) by clicking here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

OR
2- Private message CSA here (slower method) by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: connection issue

computergeek541 — Wed, 22 Jun 2022 21:23:53 GMT

@MrSpock wrote:
@huinongyao hi try switching to 3g in your settings

There isn't any way for this to help with an autido quality issue during a phone call. As all phone calls at Public Mobile are already going through the "3g" network, changing this setting wouldn't address the issue.