topic Re: overpayment in Get Support

overpayment

d2le1 — Wed, 22 Jun 2022 18:43:29 GMT

how do i recover an overpayment. my payment was overdue so i put $100 on account and then went to change plans. After changing plans I noticed they took both plan payments off of credit card and PM current balance. How can one account owner have 2 ongoing plans?

Re: overpayment

MrSpock — Wed, 22 Jun 2022 20:22:07 GMT

@d2le1contact a cs agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

check your community envelope for a reply

Re: overpayment

dust2dust — Wed, 22 Jun 2022 19:23:27 GMT

Paying first would have restarted your current plan. Changing plan afterwards and choosing now would have taken more money. It's not two plans. You changed to the different one.

As above to fix the mistake.