topic Re: Calls Not getting to me in Get Support

Calls Not getting to me

Matt3906 — Wed, 22 Jun 2022 13:50:54 GMT

I have a Huawei P20, recently I had to change payment methods because payment method expires, after changing the payment method, I haven't been receiving all Calls. Some of my friends calls have not came through, my parents and their calls don't come through. I've checked all possible settings that could be impacting this, but there is nothing wrong in my settings.

Re: Calls Not getting to me

Meow — Wed, 22 Jun 2022 13:55:16 GMT

Could you confirm your account is Active? Maybe payment update was not successful and your account is suspended.

Can YOU call anybody? Can you send/receive SMS? Internet is working or not?

Re: Calls Not getting to me

BKNS27 — Wed, 22 Jun 2022 14:16:38 GMT

@Matt3906

Try rebooting your phone by powering off the phone and wait 2 minutes then power back on.

See if that works.

Re: Calls Not getting to me

esjliv — Thu, 23 Jun 2022 02:41:38 GMT

@Matt3906 if you account status says Active, try :

toggle into and out of airplane mode
remove the SIM card and reinsert it
perform a Reset of the device's Network Settings
try your SIM into another phone to see it if works
Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

If it is Suspended status, you will need to make a manual payment

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment.

Or try

Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Log off your account. Log back in. Reboot your phone.

If still issues reactivating the plan, ask CSA for assistance.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent