New Sim Card, Same account

AlexFromQc — Wed, 22 Jun 2022 13:54:09 GMT

Hey guys,

I lost my Sim Card so I just ordered a new one.

How can I affiliate this new sim card to this account without loosing my streak and phone number?

Thanks

Re: New Sim Card, Same account

ShawnC13 — Wed, 22 Jun 2022 14:05:55 GMT

When your SIM card arrives, log in to your self serve and on the right hand side is the option to change SIM

Re: New Sim Card, Same account

Meow — Wed, 22 Jun 2022 14:16:35 GMT

https://www.publicmobile.ca/en/bc/get-help/articles/sim-swap-fraud

To change your SIM card, please follow the below steps:

Log-in into your
Go to Plan and Add-Ons > Change SIM Card
Enter your new SIM card number
Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
Check your email or phone for your security code, and input the code into the page
Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent.

Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set!

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New Sim Card, Same account

Re: New Sim Card, Same account

Re: New Sim Card, Same account