topic Re: Can't sign in in Get Support

Can't sign in

Adamparsons8080 — Wed, 22 Jun 2022 12:52:02 GMT

Can't sign in, Can't add mins by credit card.

Meow — Wed, 22 Jun 2022 12:56:58 GMT

What is the issue? Incorrect password? Did you try password change.

Did you try different browser; incognito mode?

Do not try too many times as you will be locked out for 15 min or longer.

If everything fails, contact agent.

To contact CSA-agent, there are 2 methods:

If ticketing does not work very first time, contact agent directly.

esjliv — Thu, 23 Jun 2022 02:52:39 GMT

@Adamparsons8080 wrote:
Can't sign in, Can't add mins by credit card.

@Adamparsons8080 Have you ever created a self serve account before, if not you can register for one here:

NOTE:

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

Otherwise, see @Meow 's post.