topic Re: Automatic Pay in Get Support

Automatic Pay

OliArs — Tue, 21 Jun 2022 23:02:43 GMT

I recently upgraded my credit card to a new. I want to add the new one to my account but every time i try it tells me it won’t accept it. I’m using the same bank as i did before. the bank told me it should work. I’m confused on what to do

Re: Automatic Pay

MrSpock — Tue, 21 Jun 2022 23:06:17 GMT

@OliArs hi instead of replace your card remove it and start new 😀

Re: Automatic Pay

Yummy — Tue, 21 Jun 2022 23:09:18 GMT

Try different browser.

Try to remove current card and add new one.

Do not try too many times or you will trigger fraud lock and then you will have to talk to agent.

Re: Automatic Pay

RossN — Tue, 21 Jun 2022 23:11:19 GMT

@OliArs hello delete your cache reboot try chrome in incognito mode

Re: Automatic Pay

missorange — Wed, 22 Jun 2022 01:30:24 GMT

When you update your card, make sure not input your suite number if you living in apartment. Sometimes it is due to that reason you cannot update.

Re: Automatic Pay

esjliv — Wed, 22 Jun 2022 11:00:55 GMT

@OliArs -

Ensure the card billing address matches what you are entering.

Use all caps in postal code with no spaces.

If you have a suite or unit #, leave that blank.

If after waiting, over 1 hour, from your last attempt and trying in incognito tab mode or through another browser, and still having issues, submit a ticket to CSA for assistance.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent