topic Re: Regarding Add-Ons purchased in Get Support

Regarding Add-Ons purchased

Hushnakariya — Tue, 21 Jun 2022 20:23:02 GMT

Hello all,

I have paid for 15$ for Data Add-Ons for In Canada-1GB. But The service isn’t working. I don’t know what to do. Can anyone help me giving the solution please? I also don’t know how to contact customer service agent on call!

Thank you all!

Re: Regarding Add-Ons purchased

dabr — Tue, 21 Jun 2022 20:26:52 GMT

@Hushnakariya Did you take the second step of purchasing the add-on after adding the required funds to your account? Otherwise go back and buy the add-on now and reboot the phone.

If you see the add-on under My Data/Add-ons on the overview page, then try rebooting the phone first.

edit: BTW, customer service can be reached by submitting a ticket via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Regarding Add-Ons purchased

computergeek541 — Tue, 21 Jun 2022 21:24:52 GMT