topic Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code in Get Support

I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

Willis1989 — Tue, 21 Jun 2022 15:21:07 GMT

I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code. Can that be manually done afterwards?

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

MrSpock — Tue, 21 Jun 2022 15:22:30 GMT

@Willis1989 hi a cs agent can help you Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

kb_mv — Tue, 21 Jun 2022 15:22:56 GMT

@Willis1989 wrote:
I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code. Can that be manually done afterwards?

@Willis1989 Customer service has in the past added a referral code though they are not obligated to do so. Contact them and explain the error.

You can contact customer service one of 2 ways.

1. Open a ticket through the automated ticketing system (faster response time) by clicking the chat bubble located at the bottom right of this page or ---------->Click Me<---------- ;

2. Contact them through direct messaging at the following link (note this way may take longer for a response);

---------->Click here<----------

In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

Yummy — Tue, 21 Jun 2022 15:26:57 GMT

Contact agent for assistance. They might be able to apply promo code for you.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

softech — Tue, 21 Jun 2022 15:39:10 GMT

@Willis1989 I believe the 2GB Promo code is an old promotion code and cannot be used now.

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

RossN — Tue, 21 Jun 2022 15:38:18 GMT

@Willis1989 hi if that is your phone number you are using as a username ,you may want to change it people can use it to compromise your account you are on a public forum 🙄

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

RossN — Tue, 21 Jun 2022 15:42:46 GMT

@softech hi there is a current promo on facebook https://publicmobile.ca/en/on/limitedtime?cmp=SOC_Public-PM-PF-Conversion-Always-On-BH-2022-FY&cid=2...

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

hTideGnow — Tue, 21 Jun 2022 15:43:56 GMT

@RossN wrote:
@Willis1989 hi if that is your phone number you are using as a username ,you may want to change it people can use it to compromise your account you are on a public forum 🙄

HI @Willis1989

If you need to change your username , you will need to open a ticket with PM CS Agent for this

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

softech — Tue, 21 Jun 2022 15:47:56 GMT

@RossN Yes, the page is still live, but those are old promo. PM never really take down the page from its site

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

RossN — Tue, 21 Jun 2022 15:51:56 GMT

@softech ok thanks that's unbelievable, very deceptive for new activations

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

hTideGnow — Tue, 21 Jun 2022 16:00:46 GMT

HI @RossN

I tried your link the enter the email address. Instead of sending me any promo code, PM just sent me an email "Why Switch to Public ?"

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

RossN — Tue, 21 Jun 2022 17:22:10 GMT

@hTideGnow strange I tried it last night it sent me a confirmation of my email address being eligible for the promo they must have changed it 🤔

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

dabr — Tue, 21 Jun 2022 18:57:59 GMT

@RossN @hTideGnow I just tried the link and got a confirmation of eligibility also, however, I was unable to change the location from Ontario, so I'm wondering if this promo is now only available for that province?

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

hTideGnow — Tue, 21 Jun 2022 19:07:14 GMT

Hi @dabr I doubt it, as you know, PM rarely have provincial only promotion...

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

dabr — Tue, 21 Jun 2022 19:16:38 GMT

@hTideGnow Actually, PM has offered deals limited to one province before, usually because another competitor is offering some promos there. I remember it happened in BC/Alberta and Quebec before with Shaw and Quebecor (who've agreed to purchase Freedom) offering deals in those provinces.

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

JennyB23 — Tue, 21 Jun 2022 19:14:39 GMT

I did the same , just private message support and they should be able to add it on. They added it on my account that way.

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

BKNS27 — Tue, 21 Jun 2022 19:33:03 GMT

@Willis1989

The promo code does not have an S.

It should be 12MONTH2GB.

Contact a CS_Agent to have this corrected and added to your account by creating a ticket through SIMon Chatbot or private message them on this Community page.

Re: I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

dust2dust — Tue, 21 Jun 2022 19:41:02 GMT

The page shows 12months2gb with the s. Testing it gives a green checkmark. Without the s fails.