topic Re: Please help in Get Support

Please help

kimadaeyeon6439 — Tue, 21 Jun 2022 18:38:37 GMT

I cannot remember the answer to the secret question

Please help to unlock my account

Re: Please help

dabr — Tue, 21 Jun 2022 18:40:38 GMT

@kimadaeyeon6439 You'll need to submit a ticket to customer support via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket send a private message to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Please help

hTideGnow — Tue, 21 Jun 2022 18:42:00 GMT

HI @kimadaeyeon6439 since you tried Forgot password and unable to get pass the secret question, please open a ticket with PM CS agent and they will reset it for you

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Please help

MrSpock — Tue, 21 Jun 2022 18:43:53 GMT

@kimadaeyeon6439

Hi you need a cs agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH