topic Re: No Service in Get Support

No Service

JB6 — Tue, 21 Jun 2022 17:08:45 GMT

I noticed this morning that my phone has no service.

Re: No Service

MrSpock — Tue, 21 Jun 2022 17:11:52 GMT

@JB6 hi was it your renewal date yesterday? there where a lot of auto pay failures

if you have an auto pay fail go into your account to see if it's active or suspended if it is suspended look for a reactivate button autopay does fail sometimes unfortunately if there are no avaliable fund you may need to make a manual payment

if you need a cs agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: No Service

hTideGnow — Tue, 21 Jun 2022 18:06:47 GMT

HI @JB6 Did you login to My Account and check your Account Status? Is it Active?

Maybe time for renewal and Autopay failed? There were many Autopay failure yesterday and some need to manually renew it. check it

Of course, you should also try to reboot the phone, or try to put your PM SIM in another phone

Re: No Service

BKNS27 — Tue, 21 Jun 2022 19:28:53 GMT

@JB6

If your account is Active.
Check to see if there are any Telus outage in your area:

https://istheservicedowncanada.com/status/telus/map