topic Re: Phone compatibility link is not working in Get Support

Phone compatibility link is not working

musicollector — Tue, 21 Jun 2022 04:54:00 GMT

At: https://www.publicmobile.ca/en/ab/sim-card

the drop-down arrow for checking phone compatibility does not work.I tried two different browsers with the same result.

Re: Phone compatibility link is not working

computergeek541 — Tue, 21 Jun 2022 04:53:47 GMT

@musicollector wrote:
At: https://www.publicmobile.ca/en/ab/sim-card
the drop-down arrow for checking phone compatibility does not work.I tried two different browsers with the same result.

That compatibility checking website hasn't been working for a while. Please note that no such list will ever be 100% complete and they're only meant as a reference point. Which phone model are you wondering about? It's important to make sure that your phone supports both UMTS band 2 and UMTS band 5 or else phone calls won't work at Public Mobile.

Re: Phone compatibility link is not working

BKNS27 — Tue, 21 Jun 2022 05:29:24 GMT

@musicollector

The compatible PM site has been down since the beginning of January.

What is the make and model of your phone so we can double check the frequency of your phone to see if it matches PM's 3G and 4G/LTE frequencies?

Re: Phone compatibility link is not working

musicollector — Tue, 21 Jun 2022 06:14:07 GMT

Thanks for the quick response. It is a OnePlus 5.

Re: Phone compatibility link is not working

computergeek541 — Tue, 21 Jun 2022 06:18:46 GMT

@musicollector wrote:
Thanks for the quick response. It is a OnePlus 5.

This phone will work fine.