topic Re: hi please help me in Get Support

hi please help me

kimadaeyeon6439 — Tue, 21 Jun 2022 02:33:37 GMT

Hi！ Please reset my account cant pay for the service. Its really urgent. Please help me.

Re: hi please help me

softech — Tue, 21 Jun 2022 02:35:40 GMT

@kimadaeyeon6439 did you try to use Forgot Password link there and try to see if you can self reset the password?

if that does not work, you will have to open ticket with PM Support and have them to assist the password reset process

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: hi please help me

MrSpock — Tue, 21 Jun 2022 02:35:57 GMT

@kimadaeyeon6439 hi did you have an auto pay fail? go into your account to see if it's active or suspended if it is suspended look for a reactivate button autopay does fail sometimes unfortunately if there are no avaliable fund you may need to make a manual payment

Re: hi please help me

esjliv — Tue, 21 Jun 2022 02:38:33 GMT

@kimadaeyeon6439 - we are customers and members like you here on the community forum, we have no access to your account.

Are you able to log into your self serve? If so, is your status Active or Suspended?

If Active, try restarting your phone to get services going.

If Suspended, have you tried a manual payment to the owing amount, then tried the resume/reactivate option?

Or are you having difficulty logging into self serve? Try the forgot your password option to reset it.

If still issues ask CSA to help.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: hi please help me

darlicious — Tue, 21 Jun 2022 03:25:09 GMT

@kimadaeyeon6439

If you need to pay tonight since customer support is closed for the day here is info on pm vouchers.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Voucher/td-p/830028