topic Re: Suspended account in Get Support

Suspended account

roxanebourassa2 — Mon, 20 Jun 2022 21:57:22 GMT

My account is suspended i have tried to pay it I seem to have but the amount they make me pay is not the one of my contract and now my account is still suspended. I want to have access to my phone services TEXTO and CALLS

Re: Suspended account

softech — Mon, 20 Jun 2022 22:00:13 GMT

@roxanebourassa2 Any amount showing as Available Fund on My Account?

https://selfserve.publicmobile.ca/Overview/

And can you confirm from transaction log if PM charged you yet (whether via Autopay or from your manual payment)

Re: Suspended account

hTideGnow — Mon, 20 Jun 2022 22:02:47 GMT

@roxanebourassa2 wrote:
My account is suspended i have tried to pay it I seem to have but the amount they make me pay is not the one of my contract

HI @roxanebourassa2 What is your plan amount? what is "the amount they make me pay" ?

Amount owe could be less than your plan amount as they might have applied rewards on your account to lower your payment

Re: Suspended account

Yummy — Mon, 20 Jun 2022 22:42:12 GMT

Even after you paid full amount sometimes you have to manually restart service.

Re: Suspended account

SB78 — Tue, 21 Jun 2022 00:05:17 GMT

Same thing happened to me today - and to many other Public Mobile users - we had autopay set up, but it didn't go through, account was suspended, then the payment did go through - right back to normal. Must have been a glitch on Public Mobile's end. Glad I wasn't the only one!

Re: Suspended account

softech — Tue, 21 Jun 2022 00:07:16 GMT

@SB78 Yes, look like a glitch just like April 1

Good thing they learned is that they fixed it quick and trigger Autopay again. The damage is not as much as April 1

So, you are back in business now? and you didn't pay twice?

Re: Suspended account

esjliv — Tue, 21 Jun 2022 00:14:46 GMT

Noo, not another April Fool's Day @softech 😕

@roxanebourassa2 - If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 manual top-up payment.

Or try

Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Log off your account. Log back in. Reboot your phone.

If above or any other suggestions are not helping with services on an Active account contact CSA for help.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Suspended account

darlicious — Tue, 21 Jun 2022 00:33:30 GMT

@roxanebourassa2

Do you have the $10 50/50 plan? If so public mobile violated the WCC by the way they implemented the 30% rate hike to the plan raising the price $3 to $13 and changing the material terms of the plan. They did not post the change until after June 2nd but before June 7th. While they cannot charge the $3 for your previous and current renewal by renewing or adding funds now after the change was posted is acceptance of the new terms of service. If you object to this please feel free to private message me preferably before topping up your account and renewing and I will share with you your options on how to object to the rate hike and/or complain to pm and the C C T S.

Re: Suspended account

roxanebourassa2 — Tue, 21 Jun 2022 14:02:33 GMT

Still not actived

Re: Suspended account

softech — Tue, 21 Jun 2022 14:24:39 GMT

@roxanebourassa2 just to clarify, how much is showing as Available Fund now? how much showing as Amount Due? and how much is your plan?

Re: Suspended account

dust2dust — Tue, 21 Jun 2022 14:38:23 GMT

Is it possible that services are working and it's just showing still suspended in the account? If so then it will sort itself out eventually. It would only be a problem if you want to buy add-ons.