topic port number in Get Support

port number

Ksmithriach — Mon, 20 Jun 2022 23:55:13 GMT

i need my number ported out again

Re: port number

softech — Mon, 20 Jun 2022 23:57:20 GMT

@Ksmithriach Port out "AGAIN"?

you meant you missed the text? if so, you have to go to your new provider and ask them to re-send the porting request. You should then receive the sms from PM and just need to reply YES

If you have not submit the porting request yet, login to My Account, get the account number (top right of the page), then request port at your new provider with the PM Account number

Re: port number

MrSpock — Mon, 20 Jun 2022 23:59:06 GMT

@Ksmithriach hi if you want a number ported to another provider they have to initiate the port make sure your Public account is active and your public sim is in your phone to get transfer request you have 90 minutes to respond yes

Re: port number

esjliv — Mon, 20 Jun 2022 23:58:30 GMT

@Ksmithriach contact the provider you want to port your public mobile to, they will take care of the rest.

Ensure your public mobile account is active (unless maybe your are porting to telus or koodo, as these are all under the same parent company).

Re: port number

Ksmithriach — Mon, 20 Jun 2022 23:58:50 GMT

I missed the text, im trying to go from rogers to public mobile

Re: port number

esjliv — Mon, 20 Jun 2022 23:59:42 GMT

@Ksmithriach - or sorry...got it backwards.

submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

Or, for you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: port number

softech — Tue, 21 Jun 2022 00:00:12 GMT

@Ksmithriach From Rogers to Public Mobile.

then there is a porting support team you can call and talk to live support to re-trigger the process. i will message you the phone number. Check your Community inbox on the top right

Re: port number

BKNS27 — Tue, 21 Jun 2022 05:01:55 GMT

@Ksmithriach

You will need to keep your Rogers SIM in your phone while waiting for the text to confirm you are porting over to PM.

As noted by others, you will need to contact a CS_Agent to restart the porting process.

The Agents are available between 6:00am to 11:00pm EST so keep your eyes on the envelope icon on top of this page.