topic Re: Suspended service in Get Support

Suspended service

Siva10 — Mon, 20 Jun 2022 17:26:36 GMT

I’m on auto payment with no changes to my CC. My service has been suspended and I’m not sure where to reach out to help resolve this.

Re: Suspended service

MrSpock — Mon, 20 Jun 2022 17:30:14 GMT

@Siva10

hi go into your account to see if it's active or suspended if it is suspended look for a reactivate button autopay does fail sometimes unfortunately if there are no avaliable fund you may need to make a manual payment

Re: Suspended service

pm-user1 — Mon, 20 Jun 2022 17:32:02 GMT

Same thing happened to me today. When I was looking for ways to wake the account up, the payment went through. Still no service, 15 minutes later.

Re: Suspended service

darlicious — Mon, 20 Jun 2022 17:35:34 GMT

@Siva10

You need to manually top up your account with your plan amount. Go to the payment page. Choose other amount. Top up with your plan amount +$1. Confirm and submit your payment. Your plan/account should automatically reactivate. Log out and reboot.

Re: Suspended service

pm-user1 — Mon, 20 Jun 2022 17:39:05 GMT

@darlicious The reboot is the key! My payment had finally gone through without the need for a manual, but I was still getting no service. Rebooted, all good now.

Re: Suspended service

darlicious — Mon, 20 Jun 2022 22:30:49 GMT

@pm-user1

I'm happy to hear that. The auto pay system has been very glitchy ever since the massive auto pay failure on April Fools day of this year with payments running very late.

Reboot and/or toggling airplane mode on/off can fix most problems with your phone or service. For future reference.....

Re: Suspended service

pm-user1 — Mon, 20 Jun 2022 23:43:21 GMT

Yeah, I hope they manage to improve it...

Noted, thanks!