topic Re: Transferring Number from Public Mobile to Freedom in Get Support

Transferring Number from Public Mobile to Freedom

pccadelinia — Sun, 13 Mar 2022 00:20:18 GMT

Freedom can not port my number from Public Mobile and said that my number does not belong to Public Mobile. What should I do? Anyway, this is only a prepaid number. Thank you

Re: Transferring Number from Public Mobile to Freedom

hTideGnow — Sun, 13 Mar 2022 00:23:10 GMT

HI @pccadelinia did you put in the account number? they still declined with a proper account number?

Maybe you can try to use Koodo or Telus?

or maybe get a new number with Freedom first, call their support and port after. They might just need your IMEI number after. With PM, I think after you get a new number and port, they don't really care about the source company any more

Re: Transferring Number from Public Mobile to Freedom

computergeek541 — Sun, 13 Mar 2022 00:23:22 GMT

@pccadelinia wrote:
Freedom can not port my number from Public Mobile and said that my number does not belong to Public Mobile. What should I do? Anyway, this is only a prepaid number. Thank you

All assistance with this matter needs to be provided by Freedom Mobile as it is the carrier that is gaining the phone number that needs to make all arrangements. Is the phone number still active? If so, you can port it out.

Re: Transferring Number from Public Mobile to Freedom

Yummy — Sun, 13 Mar 2022 01:12:09 GMT

If number does not belong to PM then who owns it????

You can change PM number up to 4x per billing period and try porting again.

Being 'only prepaid number' does not mean it is low grade number. For some people it is one and only number they have.

Re: Transferring Number from Public Mobile to Freedom

mech9t5 — Mon, 20 Jun 2022 20:21:03 GMT

just curious, what was the conclusion on this? I am having the same issue. mods said the request never came from freedom and that the request actually went to CHINA mobile. Freedom keeps saying they are submitting to PUBLIC Mobile.

Re: Transferring Number from Public Mobile to Freedom

dust2dust — Mon, 20 Jun 2022 20:32:56 GMT

@mech9t5- That's a weird situation but as an earlier reply says, this is supposed to be supported by the new company. If Freedom thinks your CANADIAN area code number is from China then they've got problems. That's not Publics problem. As long as your account here is active and you've given them the correct information and you've left the Public sim in to confirm the text then the rest is up to them.

Re: Transferring Number from Public Mobile to Freedom

softech — Mon, 20 Jun 2022 20:40:54 GMT

@mech9t5 wrote:
just curious, what was the conclusion on this? I am having the same issue. mods said the request never came from freedom and that the request actually went to CHINA mobile. Freedom keeps saying they are submitting to PUBLIC Mobile.

@mech9t5 did you put in Account number or IMEI when you request porting

(btw, you are also leaving PM and going to Freedom?)

Re: Transferring Number from Public Mobile to Freedom

mech9t5 — Mon, 20 Jun 2022 23:50:06 GMT

@dust2dust wrote:
@mech9t5- That's a weird situation but as an earlier reply says, this is supposed to be supported by the new company. If Freedom thinks your CANADIAN area code number is from China then they've got problems. That's not Publics problem. As long as your account here is active and you've given them the correct information and you've left the Public sim in to confirm the text then the rest is up to them.

China Mobile was in Canada for a few years under Telus and issuing canadian phone numbers. I assume it is some sort of mapping issue but I don't know who screwed up.

Re: Transferring Number from Public Mobile to Freedom

mech9t5 — Mon, 20 Jun 2022 23:51:18 GMT

@softech wrote:
@mech9t5 wrote:
just curious, what was the conclusion on this? I am having the same issue. mods said the request never came from freedom and that the request actually went to CHINA mobile. Freedom keeps saying they are submitting to PUBLIC Mobile.
@mech9t5 did you put in Account number or IMEI when you request porting

(btw, you are also leaving PM and going to Freedom?)

I gave them my account number. I'm on the $15 100 mins plan. Moving to Freedom $99 plan for a year.

Re: Transferring Number from Public Mobile to Freedom

hTideGnow — Mon, 20 Jun 2022 23:53:48 GMT

Send Freedom request to China???🤔

HI @mech9t5 China Mobile has been here for years, but they left , aren't they?

https://www.richmond-news.com/local-news/chinese-mobile-phone-giant-pulling-out-of-canada-amid-security-concerns-4905052

Re: Transferring Number from Public Mobile to Freedom

mech9t5 — Tue, 21 Jun 2022 00:35:41 GMT

Yes they left Canada (or were forced to). I called freedom again and told them to just try Telus. It worked immediately. Well I at least got the text message from public asking me to reply yes. The number has moved yet but it is a step in the right direction

Re: Transferring Number from Public Mobile to Freedom

mech9t5 — Tue, 21 Jun 2022 02:01:12 GMT

Last update. After about 1.5 hrs my number finally moved. The odd thing is, I got an email from public mobile thanking me for joining public mobile and transferring my number INTO public mobile. I would have thought I'd get a sorry to see you go email. Oh well.

Anyway, the real solution here is that Freedom needs to select TELUS in order to port out of PM to Freedom. Hopefully this will help future people.