topic Re: error creating account in Get Support

error creating account

Simpleuser — Mon, 20 Jun 2022 19:22:23 GMT

Hello,

I received the following error when trying to create an account

I am not sure what error 837 indicates

Re: error creating account

RossN — Mon, 20 Jun 2022 19:27:12 GMT

@Simpleuser check if your cc was charged yet, if not you will need to wait an hour and start over

Re: error creating account

dabr — Mon, 20 Jun 2022 20:49:37 GMT

@Simpleuser When you retry make sure to clear your browser cache/cookies and use incognito/privacy mode or you can try another browser too.

If you're still experiencing issues you might need to submit a ticket via chatbot for customer support here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: error creating account

esjliv — Tue, 21 Jun 2022 00:43:33 GMT

Thanks for sharing that screenshot @Simpleuser . Where does that 'click here' hyperlink take you?

I would hope it takes you to where you can create a ticket with CSA (customer support), but thinking it just loops you back to a get help page or community?

Anyhow @dabr provided you with how to created a ticket with Public Mobile representatives (CSA). So hopefully, they will get your activation sorted out.

Re: error creating account

softech — Tue, 21 Jun 2022 01:00:44 GMT

@Simpleuser Are you requesting porting as well during activation? did you enter IMEI for the porting information instead of Account number?

Do not try to activate again. Check your credit card to confirm if PM already charged you. Sometimes, there are errors but PM already charged and activated the SIM card.