topic Re: what can I do in Get Support

what can I do

Restcon — Mon, 20 Jun 2022 17:23:08 GMT

My sim card has been stolen and my phone destroyed... How do I go about stopping that sim card...

Please help

Re: what can I do

MrSpock — Mon, 20 Jun 2022 17:27:16 GMT

@Restcon hi go into your account and go to lost stolen section under plans and addons if you cant get into your account you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: what can I do

softech — Mon, 20 Jun 2022 17:27:45 GMT

@Restcon

first login to My Account to put the account to Lost/Stolen

Then go to a store to buy a new SIM card. (do not buy from PM online, it takes long for them to deliver)

Once you got the sim card, go back to My Account, then resume the service.

Then click Change SIM card from Overview page to change the sim card to the new one

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

Re: what can I do

Restcon — Mon, 20 Jun 2022 17:30:43 GMT

yeah the problem is that I cant remember to get into the account...When it tries to confirm it text a code to the phone and that I dont have any more.... Thanks for your reply

Re: what can I do

Restcon — Mon, 20 Jun 2022 17:33:04 GMT

yeah the problem is that I cant remember to get into the account...When it tries to confirm it text a code to the phone and that I dont have any more.... Thanks for your reply

Re: what can I do

softech — Mon, 20 Jun 2022 17:37:45 GMT

@Restcon open ticket with PM Support to reset the My Account

direct message if you want it simpler

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: what can I do

esjliv — Mon, 20 Jun 2022 17:45:33 GMT

@Restcon-

See this helpful article about Lost/Stolen phones and steps to take.

"How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

Re: what can I do

Restcon — Mon, 20 Jun 2022 18:45:35 GMT

It doesn't even seem to be recognizing my email that was set up with the account...

Re: what can I do

Restcon — Mon, 20 Jun 2022 18:46:39 GMT

I cannot get into the account at all... it doesnt even seem to recognize my email account

Re: what can I do

Restcon — Mon, 20 Jun 2022 18:56:20 GMT

yeah the problem is that I cant remember to get into the account...When it tries to confirm it text a code to the phone and that I dont have any more... Plus the login does not seem to except the email that is set up with the account.... Thanks for your reply

Re: what can I do

Restcon — Mon, 20 Jun 2022 19:18:48 GMT

yeah the problem is that I cant remember to get into the account...When it tries to confirm it text a code to the phone and that I dont have any more.... Thanks for your reply