topic Re: Auto pay in Get Support

Auto pay

Jen1976 — Mon, 20 Jun 2022 15:10:34 GMT

I have auto pay set up so I’m wondering why I can’t make a call or text today. The message says I don’t have an active Account! .?? Which I do!!!! I also received a text message on Friday saying my payment was due, but then it said ignore the message because I’ve already paid.

Re: Auto pay

MrSpock — Mon, 20 Jun 2022 15:15:49 GMT

@Jen1976 hi go into your account to see if it's active or suspended if it is suspended look for a reactivate button autopay does fail sometimes unfortunately

Re: Auto pay

RossN — Mon, 20 Jun 2022 15:19:52 GMT

@Jen1976 hello if the funds are not sitting in your available funds you may have to make a manual payment and then reactivate your account

Re: Auto pay

Gunner123 — Mon, 20 Jun 2022 15:22:45 GMT

@Jen1976 Dial *611 to see if your account is active

Re: Auto pay

Yummy — Mon, 20 Jun 2022 15:27:21 GMT

When is your due date? You should get SMS from 611 at around noon if payment was (or not) successful.

Re: Auto pay

pm-user1 — Mon, 20 Jun 2022 17:35:22 GMT

@Jen1976 same here! The payment finally went through without me having to do anything, but my account is still suspended 20 minutes later. Public Mobile is having a bad day with autorenewal...😡