topic Re: Autopay in Get Support

Autopay

normtail — Mon, 20 Jun 2022 13:59:06 GMT

Why does my autopay never works? My payment was due today and I am on autopay and my service was cancel without at least an 11 day notice which is the law in Quebec. Why have an autopay if it never works?

Re: Autopay

MrSpock — Mon, 20 Jun 2022 14:05:18 GMT

@normtail hi I'm sorry to hear that go into your self serve account and look for the reactivate button press it and reboot your phone if this is ongoing problem you will need to open a ticket to speak to a customer service agent they will help Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Autopay

Dunkman — Mon, 20 Jun 2022 14:09:21 GMT

@normtail

Sorry to hear about your troubles. For some reason, some people get issues with autopay, while others never have issues. Is your plan or phone working now? On the evening before renewal and morning of renewal, there are several warning messages in your self service account about plan being expired, etc.. As long as your phone is working, you can ignore these messages.

If not working, are you able to manually load up funds equivalent to your month's plan? That should restart your plan.

Public mobile is prepaid, so the Quebec law may not apply. Some regulars will manually load up funds monthly to prevent autopay failure. I know this defeats the purpose of autopay, but some just want to be on the safe side.

Re: Autopay

normtail — Mon, 20 Jun 2022 14:10:33 GMT

My account says I am already on Autopay and only allows to click and remove Autopay.

Re: Autopay

will13am — Mon, 20 Jun 2022 14:11:31 GMT

@normtail , you might want to clear the deck and start over by removing auto pay, payment card and re-adding everything to the account.

Re: Autopay

softech — Mon, 20 Jun 2022 14:14:16 GMT

@normtail is the account status showing Suspended or Plan Expired?

Re: Autopay

Yummy — Mon, 20 Jun 2022 14:35:07 GMT

Do you have service at all?

If you see this on your account, just ignore it as long as account is active and you do have service.

Re: Autopay

BKNS27 — Mon, 20 Jun 2022 15:00:20 GMT

@normtail

It seem that some members, the AutoPay was turned off.
When you login to your account and on the bottom left, it should say “You are currently registered for dynamic AutoPay”.

If not, turn it back on by clicking Make a Payment.